Your order is shipped via CTT Expresso for standard delivery. Please allow 2-3 working days for delivery, excluding weekends.
Studio Sardo currently deliver to mainland Portugal, the Azores and Madeira.
We are looking into expanding our delivery territories to certain EU locations – Germany, Austria, Belgium, Slovakia, France*, Greece, Netherlands, Hungary, Ireland, Italy**, Lithuania, Luxembourg, United Kingdom, Czech Republic and Switzerland***
If your order requires international shipping outside of the aforementioned locations, please email your order request to orders@studiosardo.pt with the recipient’s full address so we can provide you with a delivery quote suitable for your location.
* Excludes French Guiana, Guadeloupe, Martinique, Réunion, Saint-Pierre et Miquelon and the overseas territories of Wallis and Futuna, French Polynesia, the French Southern and Antarctic Lands and New Caledonia
The team at Studio Sardo take great care to carefully check all orders prior to dispatch and package suitably for onward handling.
Should your order arrive damaged we will require an email sent to – orders@studiosardo.pt within 1 week of your delivery date with clear photos substantiating the damage for our team to rectify and process claims with our shippers.
The team at Studio Sardo great care to carefully check all orders prior to dispatch and should you have received the incorrect item, please contact orders@studiosardo.pt within 1 week of your delivery date along with your order number and clear photos substantiating the incorrect item was received for our team to rectify and process a new shipment.
If your order has not arrived within the specified transit period and your tracking number states it is delivered, please send an email to – orders@studiosardo.pt with your order number in the subject field so that a member of the team can resolve with CTT
Studio Sardo is required to report loss and damages during transit within 30days from the date of delivery or from the date which it should have been delivered via CTT.
Please note that Studio Sardo will endeavour to replace any undelivered items subject to stock availability.
As our goods are bespoke & small batch made to order, we are unable to accept returns and process refunds at this stage on home fragrances.
Due to the nature of home textiles and bedding, we are unable to accept returns.
Our candles are made from a mixed soy and mineral wax with cotton wicks.
The essential oils used within all of our fragrances are locally sourced in Portugal and do not contain alcohol or dyes.
Our diffuser reed sticks are made from rattan wood.
The essential oils used within all of our fragrances are locally sourced in Portugal and do not contain alcohol or dyes.
We advise trimming the wick after burning, keeping it at approx. 1cm tall to avoid smoking.
Burning candle times vary but we advise 3-4 hours at a time to allow a decent pool of wax and avoid funnelling.
Always keep burning candles away from drafts, open windows, children, pets and on a stable surface.
We advise keeping your diffuser out of direct sunlight, in a cool and dry place of your home.
Do not flip rattan sticks over to redistribute oils and scents – this will cause the reed to become clogged and not pull the essential oil fragrance out optimally.
Do not dilute essential oils with water to extend the life of the oils – this will cause the reed to become clogged and weaken the fragrance.
All of our materials are locally sourced in Portugal via our trade partners and suppliers.